Jobs are available in the following states:
Alabama, Arkansas, Idaho, Georgia, Kentucky, Louisiana, Mississippi, Nebraska, New Mexico, North Carolina, Oklahoma, South Dakota, South Carolina, Tennessee, West Virginia.
Here is what Amazon has to say about this opportunity:
“What is a Seasonal Flex position in Virtual Customer Service?
Our Virtual Customer Service is open 24 hours per day, 7 days a week. Seasonal employees may remain with Amazon in a temporary capacity for up to nine months, or a shorter period of time depending on business need. There may also be opportunities for regular long-term employment. As a seasonal Amazon Customer Service Part Time (PT) Flex employee you will work a flexible schedule to meet the needs of our business and customers. Work schedules will be selected through shift bids which take into consideration business need and your performance. The average amount of hours scheduled per associate will be 20-29 hours per week, with expectations to work additional hours during Peak Seasons. Available shifts will include morning, afternoon and evenings, typically including one or both weekend days. Schedules will change throughout the duration of your employment. There may be mandatory instances of additional scheduled work time, based on business needs or large scale events. Being available to work a flexible schedule that falls within our operating hours is required and expected.
Associates utilize Amazon-provided laptops and headsets to manage their work, including scheduling shifts and taking customer contacts. Associates are measured on schedule adherence, contact quality, efficiency, and process compliance. Associates are required to communicate effectively, both written and verbally, as daily work is managed via phone, email, and/or chat.
Compensation
Except as otherwise required by law, this role pays $10.00 per hour through four weeks of training; a minimum of 28 hours is expected each week during training. Upon successful completion of training, and except as otherwise required by law, the pay will increase to $12.00 per hour at the beginning of the next payroll period.
BASIC QUALIFICATIONS
Basic Requirements
• You must live in one of the following states: Alabama, Arkansas, Idaho, Georgia, Kentucky, Louisiana, Mississippi, Nebraska, New Mexico, North Carolina, Oklahoma, South Dakota, South Carolina, Tennessee, West Virginia.
• Ability to support a flexible working schedule every three weeks to meet business needs.
• You must provide a home work area that is free of any and all distractions. You must be able to devote your full undivided attention to the Amazon customer.
• High School Diploma or equivalent.
• Your home address must be in one of the states we are currently hiring. Any applicants with home addresses outside of hiring states will not be considered.
• Fluent English language proficiency required.
• Demonstrates effective, clear and professional written and oral communication and attention to detail.
• Customer service oriented.
• Enthusiasm and strong self-motivation.
• Ability to embrace constant change with flexibility and good grace.
• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
• Demonstrates effective communication, composure, empathy, and a positive professional attitude.
• Exemplary performance record, particularly with regard to quality & productivity.
• Technical (Computers & Internet): MS Office applications specifically Excel, familiarity with web browsers, and demonstrated capability to work with tailored in-house applications.
• Good knowledge of working over internet and an ability to successfully navigate websites.
• Demonstrated ability to work in a team in a very dynamic environment.
• Schedule Flexibility is a must. Virtual Customer Service is open 24 hours and day and 7 days a week.
• Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts.
• Understand and accept schedule changes due to Daylight Savings.
• Capability to complete I-9 work authorization paperwork in person (requiring you to drive to a location Amazon provides you in the pre-hire process).
• Customer Focus- Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Ability to empathize with and prioritize customer needs.
Preferred
• At least 3 months of customer service experience.
• Bachelor’s degree – Preferably in Engineering, Logistics/Supply Chain, or Business Administration.
• Customer Focus.
• Ability to empathize with and prioritize customer needs.
• Uphold company values and respect every customer.
• Exude patience and ownership with each customer.
• Ability to resolve conflicts and set appropriate expectations with customers.
• Ability to determine customer needs and provide appropriate solutions.
Technical Requirements
• A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only).
• Must be directly connected to router/modem via Ethernet cable.
• You are encouraged to use an external monitor (with appropriate cables), wired USB keyboard, and wired USB mouse, but they are not required or provided.
• You will be shipped an Amazon-owned laptop, headset, and Ethernet adaptor, and two security tokens to the address provided in your application.
• When applying, please be sure to verify that your mailing address in our system is an address where you can receive equipment to ensure that there are no delays in receiving your equipment. Make sure you add the apartment number (if any). PO Boxes are not supported and we must have a physical address for you to receive your equipment.”
